At BTR Group, we’re committed to providing exceptional support for tenants through every stage of their tenancy. Our residential tenant support services include:
- 24/7 maintenance request system
- Direct access to experienced property managers
- Transparent communication around rent, inspections, and maintenance
- Fair and reasonable rent across all properties
- Support and guidance for tenants transitioning between properties
Whether you’re moving in, requesting a repair, or just have a question about your lease, we ensure your needs are addressed promptly. Get in touch to learn more about what we offer.
If you're a BTR tenant, requesting a repair is simple and convenient:
- Email your property manager directly with the details of the issue
- Include a brief description of the problem
- Attach any relevant photos to help us assess the situation
Our team aims to respond to all maintenance and repair requests as quickly as possible. We’ll either address the issue directly or coordinate with licensed contractors to ensure efficient resolution. If you’re unsure who your property manager is or need further assistance, please reach out via our contact page.
Experiencing a problem? We’re here to help. Please follow these steps:
- Email your property manager directly with the details of the issue
- Include a brief description of the problem
- Attach any relevant photos to help us better assess the situation
We take pride in our responsive residential tenant support, and we aim to resolve most non-urgent issues within 1–2 business days.
Yes. We manage a diverse portfolio of residential properties suitable for:
- Families with children
- Shared housing between friends or flatmates
- Couples and individuals
All tenants, regardless of household type, receive the same high standard of tenant support. Our homes are designed with comfort, accessibility, and flexibility in mind. Visit our property listings to find the right fit for you.
